MINDBODY Guide

How to Respond to Negative Reviews

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Guide

How to Respond to Negative Reviews

Running a small business is hard work, especially one that is focused on the health and wellness of your community. No matter how focused you are on providing an exceptional customer experience, responding to negative reviews is simply a part of owning a small business.

Download this guide for tips on:

  • How to respond when you are faced with a bad review
  • Research you need to do before you respond
  • Ideal timeframes for response
  • Suggestions on tone and message
  • Strategies to help you win back the customer
  • Tips on how to get your best customers to give you positive reviews

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